ITM3 - Professional Services - IT Operations Management

	Designed for small or midsized organizations who must alter or grow their IT operations (perhaps due to a strategic change in company direction, or as a result of signing a major client), and for smaller organizations who need to provide a full complement of internal IT services, but cannot afford a full-time IT Director. This part-time service provides an ideal combination of operations expertise at a fraction of the cost of a full-time employee.
	Client PC/Laptop/PDA Support Application Software Support Database Support Email and File Storage Support Server Systems Administration Local Area Network Management Wide Area Network Management Help Desk Technical Assistance Event Response and Triage Backup and Restore Policy Disaster Recovery Plans Hardware/Software Lifecycles Maintenance Contracts Service Level Agreements Budgeting and Financial Analysis Product Selection/Standardization Bidding and Vendor Selection Ongoing Vendor Management Hardware/Software Procurement Leasing Options Asset Management and Inventory Spare/Loaner Equipment Policy Chargebacks		HW Maintenance Contract Review/Renewal SW Maintenance Contract Review/Renewal Telecom Contract Review/Renewal Risk Assessment Data Center Physical Security Laptop and PDA Physical Security Internal Network Access / Database Security External Network Access / Database Security Wireless Network Security Remote Access Policy PC/Laptop/PDA Use Policy Email and Network Use Policy Data Access and Update Policy System Documentation Wide Area Network Traffic Prioritization Mission Critical Systems High Availability Disaster Recovery Planning Project Planning and Project Management Running IT as an Internal Professional Services Organization